Network Outage Prevention

Keep transactions flowing even when the network doesn’t 

Payment systems depend on connectivity, but real-world environments are not always reliable. Network outages, acquirer downtime, cyber attacks, and unexpected events such as natural disasters can interrupt communication and prevent transactions from being processed in real time.


Tender Retail's Store-and-Forward capability continues transactions when connectivity is unavailable, so businesses maintain operations, protect revenue, and avoid disruption at critical moments.

Resilient

Continue processing during outages and disruptions

Continuous

Maintain transaction flow without real-time connectivity

Reliable

Reduce dependency on network availability

Protected

Prevent lost revenue during downtime events

Resilience built into your payment flow


Outages are an operational reality. Infrastructure issues, high network congestion, or external events can prevent transactions from reaching the acquirer.


Tender Retail continues processing of supported transactions, such as credit payments, during these events by securely storing them and forwarding them once connectivity is restored. Operations continue even when systems around you are unavailable.

Store-and-Forward as a core resilience mechanism


Store-and-Forward (SAF) allows transactions to be completed even when communication with the acquirer is temporarily unavailable.


  • Continue processing transactions during network outages
  • Securely store transaction data until connectivity is restored
  • Automatically forward transactions once communication resumes
  • Maintain consistent payment behaviour during disruptions 

Support for environments with unstable or limited network access 

Resilience during infrastructure failures or external disruptions

Reliable operation during peak network congestion

Protection against temporary acquirer unavailability

Designed for real-world conditions

Payment environments must perform in conditions where connectivity is not guaranteed. Tender Retail allows transactions to proceed during outages.

Protect revenue during unexpected disruptions 


When payment systems go down, transactions are lost, customers are turned away, and operations are disrupted. In high-volume environments, even a short outage can have a measurable financial impact.


Tender Retail prevents lost revenue by allowing transactions to continue during outages, so sales continue independent of connectivity.

Resilience built for real-world outages

Maintain operations when systems around you fail


Payment disruptions rarely happen in isolation. Network outages, acquirer downtime, and infrastructure failures can occur without warning, especially in environments with unstable connectivity or external dependencies. In these situations, systems need to keep running rather than wait to recover.



Tender Retail's Store-and-Forward capability continues transactions at the point of sale, even when communication with upstream systems is unavailable. Transactions are securely stored and automatically forwarded once connectivity is restored, so continuity holds without manual intervention from staff.

Operate with confidence in unpredictable conditions


From localized connectivity issues to large-scale events such as storms or infrastructure failures, payment environments must operate under less-than-ideal conditions. Staff are often not equipped to troubleshoot these issues in real time, which makes system-level resilience essential.



Tender Retail supports ongoing transaction processing, monitoring, and recovery across distributed environments, so disruption is reduced and operations stay consistent even when external systems are unavailable.

Learn how to make it happen

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faq

What is Store-and-Forward (SAF)?

What happens when the network is down?

Is transaction data secure during outages?

Does this work during acquirer downtime?

Do we need to change our systems to support this?

How long can transactions be processed during extended outages (e.g., hurricanes or major disruptions)?

Ready to keep transactions flowing through any outage?